The following conditions apply to all functions unless agreed to by both parties in advance:
RESERVATION AND DEPOSIT
To reserve a date for a Wedding, a signed contract and/or $1000.00 non-refundable deposit is required. The deposit will be applied toward the total charges of your event.
VENUE RENTAL FEE
Venue rental fees includes 5-hour use of facility, use of standard 60" round tables, banquet chairs, full china service, glassware, stainless flatware, white linen tablecloths, linen napkins, white table skirting. Rental costs beyond items included in our venue rental fees are the responsibility of the client and must be rented through an approved vendor. Rental is for a five-hour reception. There is a $500 surcharge for additional hour of use, or part thereof. Should group attendance change, we reserve the right to change Venues in accordance with public safety codes and fire ordinances.
MINIMUM NUMBER OF GUESTS
For Saturday evening receptions there is a minimum of 100 adults for The Quartz Ballroom, and a minimum of 200 adults for The Krystal Ballroom. For Friday or Sunday evening receptions there is a minimum of 75 adults for The Quartz Ballroom, and a minimum of 150 adults for The Krystal Ballroom, unless otherwise stated on your contract.
GUARANTEED NUMBER OF GUESTS
Guarantee of attendance must be submitted by 2:00 pm ten business days prior to your event. This guarantee is not subject to reduction and charges will be made accordingly. In the event a guarantee is not received, Krystal Q will charge for the maximum number of guests listed on the contract. This count is not subject to reduction after this date. Final billing will be based on the final guaranteed guest count or the actual number of guests served, whichever is greater
MENU PRICING
Confirmed menu prices will be quoted at least (30) days prior to the function date. All menu prices are subject to an increase of up to, but not more than, ten percent (10%) due to market fluctuation. Krystal Q guarantees that the menu pricing will not increase above ten percent (10%) from year to year unless unforeseen market changes occur. Please note ~ Krystal Q pricing reflects a discount for payments made by personal check or cash. Should you wish to pay by credit card, for your convenience we accept MasterCard and Visa. For all payments made by credit card there is a 2% increase in cost.
SERVICE CHARGES AND TAXES
All food and beverage prices are subject to a 20% catering service charge and 6% state sales tax.
PAYMENT OF ACCOUNT
After the initial deposit is received, fifty percent (50%) of the estimated balance is due three (3) months prior to your event. Full payment of this account is due no later than 11:00 am seven (7) business days prior to the function date based on the final guaranteed number of guests. Any remaining charges are to be paid in full on the evening of the event by cash or credit card (MasterCard or Visa).
ALCOHOL
Maryland State law does not permit alcoholic beverages to be brought onto the premises by patrons, or to be served to individuals under the age of 21. Alcohol is available to persons of legal age. Krystal Q is responsible for dispensing of all alcoholic beverages by a staff bartender. Krystal Q reserves the right to refuse alcohol service to those adults who, at its discretion, appear to be intoxicated.
MENU SERVICE
To ensure the quality of our food, please adhere to the timing guidelines stated on you correspondence. Krystal Q will not be held liable for the quality of food for meal service that begins more than thirty (30) minutes after the scheduled time agreed to by the Event Sales Manager and the Authorized Guarantor. Due to Health Department regulations, it is Krystal Q's policy to dispose of any leftover food after the event.
No outside food or beverages may be brought to the event with the exception of wedding cakes or per previous agreement. Any cake or dessert brought in by the client is subject to a $2.00++ per person plating fee.
TASTINGS
Krystal Q is happy to offer menu tastings once your event is under contract. Tastings are charged at $30.00 per person plus 20% catering service charge and 6% sales tax. We apologize; however tastings may only be offered for plated menus and are not available for buffet menus. Tastings are scheduled in advance with your Event Sales Manager.
SECURITY
Krystal Q shall not assume responsibility for the damage or loss of wedding gifts, merchandise or articles left on the premises prior to or following the ceremony or reception. Krystal Q will not accept the accountability of rental items or vendor equipment. The guarantor is financially responsible for any damages sustained to the premise fittings, property, or equipment damaged by the client, guests or outside vendors prior to, during, or after the event.
ENTERTAINMENT AND DÉCOR
All displays or decorations must be approved by Krystal Q staff and conform to all applicable governmental fire ordinances. Decorations may not be tacked, taped, or adhered to the walls, floors, ceilings or furniture. Glitter or any other similar items likely to leave a residue are not permitted inside the premises. Fog machines and open flames are prohibited. Any outside vendor (i.e. audio visual, lighting, decorating, music, entertainment, etc.) must obtain prior approval from Krystal Q. An Indemnification release and/or a certificate of insurance may be required.
CANCELLATION POLICY
In the event of a cancellation, the following terms will apply:
Cancellations received prior to six (6) months before your date, will result in a loss of your deposit unless another comparable event is booked on your function date. If we are able to book the date and time of your event, you will be refunded your full deposit minus a $100.00 cancellation fee. If no other bookings occur, Krystal Q will retain the full deposit.
Cancellations received less than six (6) months up to one (1) month before your date, will result in a forfeiture of your deposit.
In the event cancellation occurs within one (1) month of your event, 100% of the estimated revenue is due and payable upon receipt of cancellation.
KRYSTAL Q RESERVES THE RIGHT prior to and after contract signing TO:
· Control the quality, style and volume of any entertainment booked by clients;
· Refuse any reservation considered inappropriate or inconsistent with the well being or reputation of Krystal Q;
· Impose an additional security charge for any function operations management deems necessary.
Smoking is not permitted inside any area of Krystal Q. However, there is an outside terrace area to accommodate those guests who smoke.
Again we thank you for choosing Krystal Q and look forward to providing the world-class reception or wedding event that you deserve.
RESERVATION AND DEPOSIT
To reserve a date for a Wedding, a signed contract and/or $1000.00 non-refundable deposit is required. The deposit will be applied toward the total charges of your event.
VENUE RENTAL FEE
Venue rental fees includes 5-hour use of facility, use of standard 60" round tables, banquet chairs, full china service, glassware, stainless flatware, white linen tablecloths, linen napkins, white table skirting. Rental costs beyond items included in our venue rental fees are the responsibility of the client and must be rented through an approved vendor. Rental is for a five-hour reception. There is a $500 surcharge for additional hour of use, or part thereof. Should group attendance change, we reserve the right to change Venues in accordance with public safety codes and fire ordinances.
MINIMUM NUMBER OF GUESTS
For Saturday evening receptions there is a minimum of 100 adults for The Quartz Ballroom, and a minimum of 200 adults for The Krystal Ballroom. For Friday or Sunday evening receptions there is a minimum of 75 adults for The Quartz Ballroom, and a minimum of 150 adults for The Krystal Ballroom, unless otherwise stated on your contract.
GUARANTEED NUMBER OF GUESTS
Guarantee of attendance must be submitted by 2:00 pm ten business days prior to your event. This guarantee is not subject to reduction and charges will be made accordingly. In the event a guarantee is not received, Krystal Q will charge for the maximum number of guests listed on the contract. This count is not subject to reduction after this date. Final billing will be based on the final guaranteed guest count or the actual number of guests served, whichever is greater
MENU PRICING
Confirmed menu prices will be quoted at least (30) days prior to the function date. All menu prices are subject to an increase of up to, but not more than, ten percent (10%) due to market fluctuation. Krystal Q guarantees that the menu pricing will not increase above ten percent (10%) from year to year unless unforeseen market changes occur. Please note ~ Krystal Q pricing reflects a discount for payments made by personal check or cash. Should you wish to pay by credit card, for your convenience we accept MasterCard and Visa. For all payments made by credit card there is a 2% increase in cost.
SERVICE CHARGES AND TAXES
All food and beverage prices are subject to a 20% catering service charge and 6% state sales tax.
PAYMENT OF ACCOUNT
After the initial deposit is received, fifty percent (50%) of the estimated balance is due three (3) months prior to your event. Full payment of this account is due no later than 11:00 am seven (7) business days prior to the function date based on the final guaranteed number of guests. Any remaining charges are to be paid in full on the evening of the event by cash or credit card (MasterCard or Visa).
ALCOHOL
Maryland State law does not permit alcoholic beverages to be brought onto the premises by patrons, or to be served to individuals under the age of 21. Alcohol is available to persons of legal age. Krystal Q is responsible for dispensing of all alcoholic beverages by a staff bartender. Krystal Q reserves the right to refuse alcohol service to those adults who, at its discretion, appear to be intoxicated.
MENU SERVICE
To ensure the quality of our food, please adhere to the timing guidelines stated on you correspondence. Krystal Q will not be held liable for the quality of food for meal service that begins more than thirty (30) minutes after the scheduled time agreed to by the Event Sales Manager and the Authorized Guarantor. Due to Health Department regulations, it is Krystal Q's policy to dispose of any leftover food after the event.
No outside food or beverages may be brought to the event with the exception of wedding cakes or per previous agreement. Any cake or dessert brought in by the client is subject to a $2.00++ per person plating fee.
TASTINGS
Krystal Q is happy to offer menu tastings once your event is under contract. Tastings are charged at $30.00 per person plus 20% catering service charge and 6% sales tax. We apologize; however tastings may only be offered for plated menus and are not available for buffet menus. Tastings are scheduled in advance with your Event Sales Manager.
SECURITY
Krystal Q shall not assume responsibility for the damage or loss of wedding gifts, merchandise or articles left on the premises prior to or following the ceremony or reception. Krystal Q will not accept the accountability of rental items or vendor equipment. The guarantor is financially responsible for any damages sustained to the premise fittings, property, or equipment damaged by the client, guests or outside vendors prior to, during, or after the event.
ENTERTAINMENT AND DÉCOR
All displays or decorations must be approved by Krystal Q staff and conform to all applicable governmental fire ordinances. Decorations may not be tacked, taped, or adhered to the walls, floors, ceilings or furniture. Glitter or any other similar items likely to leave a residue are not permitted inside the premises. Fog machines and open flames are prohibited. Any outside vendor (i.e. audio visual, lighting, decorating, music, entertainment, etc.) must obtain prior approval from Krystal Q. An Indemnification release and/or a certificate of insurance may be required.
CANCELLATION POLICY
In the event of a cancellation, the following terms will apply:
Cancellations received prior to six (6) months before your date, will result in a loss of your deposit unless another comparable event is booked on your function date. If we are able to book the date and time of your event, you will be refunded your full deposit minus a $100.00 cancellation fee. If no other bookings occur, Krystal Q will retain the full deposit.
Cancellations received less than six (6) months up to one (1) month before your date, will result in a forfeiture of your deposit.
In the event cancellation occurs within one (1) month of your event, 100% of the estimated revenue is due and payable upon receipt of cancellation.
KRYSTAL Q RESERVES THE RIGHT prior to and after contract signing TO:
· Control the quality, style and volume of any entertainment booked by clients;
· Refuse any reservation considered inappropriate or inconsistent with the well being or reputation of Krystal Q;
· Impose an additional security charge for any function operations management deems necessary.
Smoking is not permitted inside any area of Krystal Q. However, there is an outside terrace area to accommodate those guests who smoke.
Again we thank you for choosing Krystal Q and look forward to providing the world-class reception or wedding event that you deserve.
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